These terms apply when you use masalaandmore.se, place an order on order.masalaandmore.se, book a table or request catering from Masala & More, Baltzarsgatan 12, 211 36 Malmö ("we", "us").
1. Orders and prices
All prices are in Swedish kronor (SEK) and include VAT. Delivery and service fees are shown before payment. An order is binding when you receive our confirmation. We may correct obvious errors in prices or menu information, and we may decline an order when the kitchen is at capacity, in which case any payment is refunded.
2. Payment
Online orders are paid at checkout through our payment provider by card, Klarna, Apple Pay or Google Pay. We never store your full card details.
3. Cancellation, changes and refunds
Because our food is cooked to order, the right of withdrawal under the Swedish Distance Contracts Act does not apply to prepared food. Changes, cancellations and refunds are handled according to our ordering, cancellation & refund policy.
4. Delivery and pickup
Delivery areas, fees, minimum orders and times are described in our delivery & takeaway policy. Delivery times are estimates.
5. Allergens
Our kitchen handles all major allergens. Allergen symbols on the menu are a guide; please always inform us of allergies before ordering. See food allergy information.
6. Reservations
Table reservations are free and confirmed by SMS or email. Parties over 10 are confirmed personally. Tables are held for 15 minutes after the booked time.
7. Catering and events
Catering is agreed in writing with a separate quote covering menu, headcount, deposit and cancellation terms.
8. Website content
Text, photos and design on this website belong to Masala & More or are used with permission and may not be copied without consent. Menu items, prices and opening hours can change without notice.
9. Personal data and cookies
We process personal data according to our privacy policy and use cookies as described in our cookie policy.
10. Liability
We are responsible for delivering what you ordered in good condition. We are not liable for indirect losses, or for delays caused by circumstances outside our control such as extreme weather or traffic disruption. Nothing in these terms limits your rights as a consumer under Swedish law.
11. Complaints and disputes
Please contact us first – most issues are solved with a phone call. If we cannot agree, you can turn to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN, Box 174, 101 23 Stockholm, arn.se) or the EU online dispute resolution platform. Swedish law applies.
12. Contact
Masala & More, Baltzarsgatan 12, 211 36 Malmö · +46 70 304 76 42 · contact@masalaandmore.se